Withdrawal Options
When you're ready to withdraw your winnings you'll find we have made the process
as simple and user-friendly as possible.
Please remember that you don't have to withdraw your winnings at the end of each
session. You can leave your casino account with a positive balance, which will automatically
be saved in the system and made available to you the next time you log in and play.
Withdrawal Payment Options
You are able to withdraw a positive balance in your Casino account and receive your
money via one of the following payment options:
Payment Option
|
Currency Availability
|
EcoCard
|
€, £, CAD, AUD and US $
|
Click2Pay
|
€, £, CAD and US $
|
Entropay
|
€, £, CAD, AUD and US $
|
EZIPay
|
€, £, CAD and US $
|
Check
|
€, £, CAD, AUD and US $
|
Bank Wire / Swift
|
€, £, CAD, AUD and US $
|
Solo and Maestro (previously Switch) debit Card
|
£ only
|
Visa Credit/Debit Cards**
|
€, £ and CAD and US $
|
Neteller
|
€ and £
|
Moneybookers
|
€, £, CAD, AUD and US $
|
InstaDebit
|
US $
|
UseMyWallet
|
US $
|
** Country restrictions might apply – check your card’s availability when registering
it as your preferred payment method.
How to Select Your Preferred Payment Method
To ensure that your withdrawal is paid out to you using your choice of payment option,
you need to set up your preferred payment option
online.
While we will do our utmost to pay your withdrawal using your preferred payment
option, we reserve the right to pay out your winnings using the most viable option
(in many cases this is a check/Cheque).
Please Note:
Withdrawals are usually paid out in the following manner:
- The portion of the withdrawal less than or equal to the original deposit amount
will always be refunded to the original deposit mechanism e.g. NETeller etc.
- Thereafter, any additional balance owing to you will be paid out to the payment
option you have selected.
- Please note that if you use any (future) deposit option/-s that grants instant gratification
for your deposits, such as InstaDebit as a deposit option, your withdrawals will
be subject to an eight (8) day pending period. Therefore we are only able to process
your withdrawals eight (8) days after your deposit through this/these method/s.
Please note that any future new deposit options that grant instant gratification
for your deposits through these new deposit options, might be subjected to the eight
(8) day pending period.
- Due to VISA MasterCard and country-specific restrictions and regulations, we might
be unable to process withdrawals to these cards.
How to Withdraw
Please ensure that you have selected your preferred payment option as per the instructions
above.
To request a withdrawal:
- Open the casino
- Click the 'Connect' button
- Click the 'Bank' button
- Click the 'Withdrawal' tab
- Enter the amount you want to withdraw to complete the withdrawal process
Please Note:
Each withdrawal will remain on hold for 24 hours, allowing you the opportunity to
reverse a withdrawal back into your casino account so that you can continue playing. For your convenience, requested withdrawals initiated between 09h00 GMT on Friday mornings, and 06h00 GMT Monday morning will remain in your account available for reversal, until after 06h00 GMT Monday morning.
Important:
While we will do our utmost to ensure that all withdrawals are paid out in the shortest
possible time, certain factors beyond our control (such as limitations imposed by
financial and/or banking institutions) may result in withdrawals taking longer than
expected to reach your account. We apologize for any inconvenience this may cause.
How To Reverse a Withdrawal
If you request a withdrawal, but change your mind within the 24-hour pending period,
you can reverse the withdrawal and continue playing with your credits.
To reverse a withdrawal:
- Open the casino
- Click the 'Connect' button
- Click the 'Bank' button
- Click the 'Reverse Withdrawal' tab on the left hand side of the
screen
- The screen will now display the sum of all pending withdrawals
- Enter an amount that you wish to withdraw or choose to reverse the entire withdrawal
amount
Your casino account will automatically reflect the updated balance.
Have any questions about withdrawing?
Please contact us via phone (toll-free) or email, or ask
us to call you - our friendly operators are standing by 24 hours a day. |
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