PLAYER PROTECTION AND RESPONSIBLE GAMING
WARNING
While most players at an online casino or poker room gamble for entertainment and
within their means, there are a small percentage of players who may lose control
of their play. In order to prevent this, please bear the following in mind:
- Gambling should be entertaining and not seen as a means to making money
- Keep track of the amount of money you spend and only gamble what you can afford
to lose. Do not chase your losses.
- Keep track of the amount of time you spend gambling.
RESPONSIBLE GAMING POLICY
While most people gamble for social enjoyment, Fortune Lounge casinos acknowledges
that gambling can create problems and harm some individuals. These problems can
range from over-spending to pathological gambling addiction. Fortune Lounge is committed
to creating a responsible gaming environment by implementing and maintaining eCOGRA's
responsible gaming requirements for the benefit of both players and staff.
SELF-ASSESSMENT TEST
Why not try our quick self-assessment test? If you have ever been worried about
gaming problems or are just curious to check the results, please
complete this questionnaire. Once complete, please hit the submit button
and your results will appear within seconds.
ASSISTANCE FOR PROBLEM GAMBLING
Should you require any assistance or advice on problem gambling, please contact
one of the help lines listed below.
PLAYER PROTECTION MEASURES
Fortune Lounge is committed to assist you in enjoying your play with us. There are
many options available to help you, including reducing your deposit limits to restrict
your spending or self-exclusion from our casinos for a limited period. Please contact
our Customer Care Center for more information and any assistance
that you may require.
PROCEDURES FOR SELF-EXCLUSION
If you feel that you are losing control of your play and would like help in restricting
your access to our casinos, Fortune Lounge offers you the following options:
- A minimum 24 hours cooling off period
- A minimum 6 month self-exclusion period.
Please contact us any time, day or night, for immediate assistance.
FILTERING OPTIONS
Please note that the minimum age of persons able to register and play at our casinos
is 18 years. Should you require a filter to block gaming websites from any underage
persons, please visit the following sites for more information on how this can be
implemented:
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